Refund policy

Right of withdrawal

  • Pursuant to art. 5 DL 185/1999, if the customer is a consumer he has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, except as indicated in point 6.3 below.
  • To exercise this right, the Customer must send to oliomezzabarba@gmail.com a written communication to that effect, within 14 days from the date of receipt of the goods. This communication must take place in the following ways:

1. Send us an email telling us:

  •      Your name, surname and order number.
  •      That you want to exercise the right of withdrawal pursuant to art. 5 DLGS 185/1999.
  •      Account holder (name and surname) and Iban number if you want to receive the refund on a checking account.
  •      The email if you want to have the refund on your Paypal account.

2. Once the withdrawal has been approved, the customer will return the goods within 14 days.

3. Within 14 days of receipt of the goods we will refund the amount paid.

The right of withdrawal is however subject to the following conditions:

            - the law applies to the product purchased in its entirety;

            - the purchased good must be integro and returned in the original packaging complete in all its parts (including packaging and any documentation, etc ...);

            - in all cases, the affixing of labels or adhesive tapes directly on the original product packaging should be avoided

            - the shipping costs for the return of the goods and any customs charges are charged to the customer;

            - the shipment, until the certificate of receipt in our warehouse is under the full responsibility of the Customer.

  • In case of damage to the goods during transport, frantoiogentili.it will notify the Customer of the incident (within the 5th day of receipt of the goods in its warehouses), to allow him to promptly file a complaint against the courier he has chosen and obtain reimbursement of the value of the asset (if insured); in this case, the product will be made available to the Customer for its return, at the same time canceling the request for withdrawal; frantoiogentili.it is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments; upon arrival (in the warehouse), the product will be examined to assess any damage or tampering not caused by transport. If the package and / or the original packaging are damaged, frantoiogentili.it will deduct from the refund due a percentage, in any case not exceeding 10% of the same, as a contribution to the restoration costs.
  • Without prejudice to any repair costs for damage to the original packaging, oliomezzabarba.it will refund the customer the full amount already paid, excluding shipping costs, within 14 days from the return of the goods. The reimbursement will be made by crediting the amount due, which will be paid to the credit card or Paypal account specified at the time of the order.
  • THEThe right of withdrawal is totally lost, due to lack of the essential integrity of the goods (packaging and / or its contents), in the cases in which it is ascertained:

           - the lack of the external packaging and / or the original internal packaging;
           - the absence of integral elements of the product (accessories, parts, ...);
           - damage to the product for reasons other than its transport.

 

  • In case of forfeiture of the right of withdrawal, oliomezzabarba.it will return the purchased good to the sender, charging the shipping costs to the sender.

 

Article 7: Complaints

Any complaint must be addressed to:

S.Mezzabarba farm
 

Via S.Magno 61 | 01010 Farnese VT
CF MZZSFN80L50M082J | VAT number 02061810566